Customer Support & Engagement Agents for E-commerce
Deploy AI agents to handle support queries, engage customers proactively, and improve satisfaction.
Why Customer Support & Engagement Agents Matters
- Reduce support ticket volume with intelligent AI chatbots.
- Provide instant, accurate responses using live product and order data.
- Enable proactive engagement: abandoned cart reminders and promotions. Seamless escalation to human agents for complex issues.
- Local Leeds expertise with global implementation capabilities.
How We Work: 5-Step Process
Support Needs Assessment
Identify common queries and pain points.
Knowledge Integration
Index FAQs, policy docs, and helpdesk logs.
Agent Development
Build conversational flows and integrate with support systems.
Testing & Escalation Setup
Validate responses and configure human handoff.
Monitoring & Improvement
Track resolution rates and refine agent performance.
Core Use Cases
- 24/7 chatbots for routine support inquiries.
- Order status and shipping updates via conversational AI.
- Proactive outreach for abandoned carts and promotions.
- AI-assisted support response drafting and summarization.
Success Metrics & ROI Examples
- Ticket Deflection: Reduce human-handled tickets by 30–50%.
- Customer Satisfaction: Improve CSAT scores with faster responses.
- Response Time: Decrease average resolution time significantly.
- Engagement: Increase retention via proactive messaging.
- Operational Efficiency: Save support team hours through automation.
Why Choose 67commerce & DeepGreenLabs.ai
- Proven integration with major helpdesk platforms (Zendesk, Freshdesk, etc.).
- Robust RAG pipelines for accurate, context-aware responses.
- Seamless human escalation processes ensuring quality support.
- Continuous monitoring and iterative improvements.
- Strong data privacy and compliance measures with Leeds-based support.
Frequently Asked Questions
Can AI handle complex support queries?
AI handles routine queries; complex issues trigger escalation to human agents according to predefined workflows.
How do you integrate with existing support tools?
We connect AI agents with platforms like Zendesk and Freshdesk via secure APIs.
What about data privacy?
We ensure GDPR compliance and secure handling of customer data in all AI interactions.
How quickly can a support agent be deployed?
Typical setup takes 3–5 weeks, including data integration and testing.
Can the agent proactively reach out?
Yes, we configure workflows for proactive messaging like abandoned cart recovery or promotional outreach.
