Magento CRM Integration

An efficient Magento store certainly helps in bringing potential customers but does not ensure customer retention unless a Customer Relationship Management (CRM) system is integrated with it. A good CRM system integrated with your Magento store makes sure that the overall visitors on the site convert to sales and also helps build strong relationship with them for repeat sales. Quality service is what customers expect and robust integration between Magento and CRM assists in enhancing the quality of service and experience of the customers manifold.

Our team of certified Magento 2 developers in India has worked effectively with a lot of our clients in successfully integrating the appropriate CRM with their Magento store to see their business grow exponentially. As a reliable eCommerce development company based in Punjab, India, 67 commerce has integrated, Salesforce, SAP CRM, vTiger, SugarCRM and Agile CRM to name a few.

If you are looking out for a trustworthy agency for your Magento CRM integration, look no further than 67 Commerce. Get in touch today for a no obligation quote.

Benefits of Integrating Magento with CRM

A powerful Magento and CRM integration can work wonders for your business. Here’s how:

Improved Customer Experience

With the integration of Magento + CRM, customers get real-time information that aids in purchase decisions. Customers get an omni-channel experience as well with appropriate integration in place.

Reduced Costs and Losses

Because of the automated integration of information between the Magento store and the CRM, there is no need for error prone manual data updation. This reduces the costs and losses due to wrong entries.

Enhanced Sales

Customer care representatives can access real time data of customer’s order history, payment history, inventory available, etc. to take more informed decisions. This aids in enhancing sales and thus business growth.

Targeted Marketing

With all the information in sync, merchants can run personalised marketing campaigns. These campaigns prove to be more fruitful and drive more sales, thus assisting in eCommerce growth.

Gain Competitive Advantage

Automated sync of information between the eCommerce store and CRM can be leveraged to differentiate your strategies from that of the competition.

Improved After-Sales Service

With all the information available handy with your sales representatives, they can provide better after sales service to your customers and enhance the overall customer experience.

Need help with Magento integration services? Contact us now!

Choosing the best CRM for your Magento store?

All Customer Relationship Management (CRM) softwares connect the sales and marketing teams and generate a lot of analytics that deliver clear insights on customer behaviour, sales, etc. Beyond this, however, not all CRMs are same. Here are a few questions to answer before deciding upon the best CRM for integration with your Magento eCommerce store:

  • Are your preferred email marketing tool or a plugins available in the CRM?
  • Does the CRM offers customisation?
  • Does the CRM offer a mobile app to be accessed on the go?
  • What is the scalability offered?
  • How much effort has to be put to bring all the data under the CRM system?
  • What is the cost involved and the pricing structure?

Popular Magento + CRM Integrations We Offer

Some of the popular CRM integrations we have done with Magento include:

Salesforce + Magento Integration

Salesforce, considered as the most popular and widely used CRM systems, is a cloud marketing platform. Since it is cloud based, there is no need of an expensive set up and maintenance. It can be easily accessed by the merchant’s team from any device with an internet connection. Salesforce assists in streamlining the sales process and addresses most of the customer interface concerns from sales, marketing to customer service as well.

Microsoft Dynamics 365 + Magento Integration

Microsoft Dynamics CRM is preferred by organizations, where the primary goal is to provide personalized marketing campaigns for each customer. Tracking tools within MS Dynamics CRM help in enhancing customer satisfaction and loyalty. This CRM is designed specifically to keep pace with the changing needs of the business over time. While other CRMs offer complete customer management, Microsoft Dynamics 365 offers ‘everything’ management by clubbing accounting and financial offerings within its offerings, thus making it a CRM + ERP.

SugarCRM + Magento Integration

SugarCRM is a leader in open-source CRM systems that lets the merchant manage sales and marketing campaigns, enhance customer retention and create business applications.

vTiger + Magento Integration

vTiger is another open source customer relationship management system that is mostly used by small and medium businesses. The distinguishing benefits of vTiger CRM includes its abilities to customize, modify and integrate with other applications.

Zoho CRM + Magento Integration

Zoho CRM provides a 360 degree view of the complete sales cycle and the leads in pipeline. It offers a rich selection of customer focused functions that helps retain, delight and attract more customers. Zoho CRM helps identify trends and spot opportunities to enhance efficiency.

OroCRM + Magento Integration

OroCRM is considered as one of the most flexible open source CRM, providing a robust sales funnel management. With a wide variety of sales and marketing management tools, ORO satisfies most of the needs of a Magento store owner.

Agile CRM + Magento Integration

Agile CRM is suitable mainly for small businesses and has features that are valuable for an eCommerce store that includes email automation, calling integration, appointment scheduling online, project management, etc.

CRM + Magento integration propels the business to a new level of success. If you wish to streamline your eCommerce business and maximize profits by integrating customer databases, get in touch with us!