Frequently Asked Questions (FAQs)

What is Magento?

Magento is an open source eCommerce platform used to create amazing eCommerce stores. It is one of the most flexible and scalable platform available and powers some of the best eCommerce store across the web. It offers powerful features including one-click account creation, fast and accurate tax calculations, secured payments, etc.
Which companies use Magento?

Brands including Coca-Cola, Christian Louboutin, Zumiez, Adore Beauty, BevMo, Intelligentsia Coffee, BAUHAUS, Tom Dixon, etc. have their online stores built on Magento.
How does Magento perform?

Magento is one of the most used platforms for creation of web stores and holds approximately 1/3rd of the market share. High performance is one of the major reasons for the high inclination of merchants and developers both towards Magento. If you feel your eCommerce store is not performing at optimal levels and is working slow, this could be because of some issues in configuration or other things that can be corrected to solve the issue. You can drop us a line and we will assist you with Magento speed optimisation services.
Which Magento edition is right for me?

Magento comes in two editions- Open Source (formerly Community) Edition and Commerce (formerly Enterprise) Edition. Even though both the editions are built on the same platform, as the name suggests, Magento open source edition is free to us, while Magento commerce edition comes with an annual license fee. Magento enterprise comes with direct support from Magento, better bundled extensions and a lot more, suited for mainly large enterprises. For more information on the contrast read on Magento development.
What’s the difference between Magento 1 and 2?

Magento 1 was launched in the year 2008, while Magento 2 in the year 2015. Like any platform, the latest version offers better features in terms of security, performance and scalability.
How secure is Magento?

Security is one of the most important reasons for the success of Magento. It is the best choice for building up and running a highly secured eCommerce store.
Where can I get extensions and add-ons for my Magento site?

You can get extensions from Magento marketplace. These are thoroughly checked by Magento team with respect to technical, business and marketing aspect.
How can I get support?

To get Magento support, the best way is to hire an expert who is well versed with the in and out of the platform. Also, the vast Magento community keeps discussing everything Magento in the forums and is of help in case of any queries.
How long will it take to develop my website?

The length of the development phase depends upon a lot of factors including the scope, size, customization needed, integrations required, reach estimated, etc. Drop us your requirements to get an estimate of the time and cost involved.
Can you help if my Magento agency bailed on me?

Yes. Regretfully, this is regular piece of story we keep hearing very often. Magento is a robust platform and offers amazing flexibility and scalability. However, to run the show, there is a need of someone who can make sure that all the benefits that this amazing platform offers are utilized in the best possible manner. We’re happy to pick up the pieces and assist in a smooth agency transition for you.
How do I get my Magento eCommerce site and other office systems to work together?

A thorough integration is what is needed to connect any third party system with Magento to allow them to communicate and thus work together. Our team of Magento experts have done Magento integrations proficiently with a lot of third party softwares like Stripe, SagePay, Xero, QuickBooks, SalesForce, Agile CRM, vTiger, eBay, Amazon, etc. to name a few.
How can I increase site speed on my Magento eCommerce site?

Researches say, “approximately 40% of the customers will abandon the ecommerce store if it takes more than 3 seconds to load.” Moreover, “Approximately 44% online shoppers will mention to their friends about a bad shopping experience.” A Magento specialist can help identify the roadblocks to a good site speed that can be because of use of an older version of Magento, issues in cache, server optimisation, etc. Once the cause is identified, the next step involves fixing the same to offer high performing compelling customer experiences.
Is Magento the right eCommerce platform for me?

Magento is a purpose built platform that hold roughly one-third of the eCommerce market share and powers some of the world’s leading brands. The latest version, Magento 2 offers amazing features, is highly flexible and scalable. There is a vibrant community that supports the platform. Magento is suitable for eCommerce stores in most cases. However, in case it is not suitable in your specific case, we will advice you honestly about it. Drop us a line and we will give you a quick review of which platform suits best as per your requirements.
Shall I make a switch to Magento from my current platform? If so, what happens to current customer data, SEO rankings and other things?

Replatforming to Magento from any other platform is a decision that needs considerable thought. In many cases, merchants make the switch when their current platform falls short or they face issues like dropping sales because of the poor performance on the current platform. Drop us a line to get a fair opinion on whether or not to make the switch. Also, the task of migrating to another platform might seem overwhelming but careful planning and execution helps in the smooth transition of all the data and SEO rankings as well.